Privacy Policy
At ESSA Edutech Pvt. Ltd., we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how ESSA Edutech Pvt. Ltd. (“ESSA Edutech”, “we”, “us” or “our”) collects, uses, stores and protects information when you visit or use our website essaedutech.com, purchase our courses or digital products, register for an account, contact us, or otherwise interact with our services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website and services, we may collect information such as:
Personal Information
When you register, purchase a course or e-book, submit an enquiry or contact us, we may collect:
- Full name
- Email address
- Mobile/phone number
- Billing information
- Account/login information
- Course or program preferences
- Information provided through contact or enquiry forms
- Information you voluntarily provide to us
We only request information that is reasonably necessary for providing our services, processing transactions, communicating with you and improving your experience.
Payment Information
Payments for courses, e-books or other services may be processed through third-party payment gateways.
ESSA Edutech generally does not directly store your complete debit card, credit card, UPI PIN, banking password or other sensitive payment credentials on its own servers.
Payment information may be collected and processed by the applicable payment service provider according to its own privacy policy and terms.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Approximate usage information
- Referring website
- Website interaction and performance information
This information may help us understand how visitors use our website and improve its security, performance and functionality.
3. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember preferences, maintain login sessions, understand website usage and improve functionality.
We may use cookies for purposes such as:
- Website functionality
- Login and account management
- Shopping cart functionality
- Analytics
- Security
- Improving website performance
- Understanding visitor behaviour
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
4. How We Use Your Information
ESSA Edutech may use the information collected for purposes including:
- To create and manage user accounts.
- To provide access to purchased courses and digital products.
- To process orders and payments.
- To deliver e-books and other digital products.
- To respond to enquiries and customer-support requests.
- To communicate with you regarding your purchases, courses or account.
- To provide information about classes, schedules and important service updates.
- To improve our courses, website and learning experience.
- To understand website usage and improve performance.
- To prevent fraud, misuse and unauthorized activity.
- To maintain website and information security.
- To comply with applicable legal and regulatory requirements.
- To send promotional or marketing communications where permitted and where you have provided the necessary consent or otherwise where legally permitted.
5. Communication With You
When you submit an enquiry, register for a course, purchase a product or otherwise provide your contact information, we may contact you through appropriate channels such as:
- Phone calls
- SMS
- Website notifications
These communications may relate to your enquiry, account, course, payment, order, schedule, technical issue or other services you have requested.
Where marketing communications are involved, you may request to stop receiving such communications.
6. Sharing of Information
ESSA Edutech does not sell your personal information for money.
We may share limited information with trusted third-party service providers where reasonably necessary to operate our website and provide our services.
These may include providers involved in:
- Payment processing
- Website hosting
- Email delivery
- Website analytics
- Customer support
- Course/LMS functionality
- Security and fraud prevention
- Communication services
Such providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.
We may also disclose information when required by law, legal process, court order or a lawful request from a government or regulatory authority.
7. Third-Party Services and Links
Our website may contain links to third-party websites, platforms or services.
These third-party websites operate independently and may have their own privacy policies and terms.
ESSA Edutech is not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review their respective privacy policies before providing personal information.
8. Course and Learning Information
If you enrol in an ESSA Edutech course or learning program, we may maintain information relating to your enrolment and participation, such as:
- Course purchased
- Enrolment date
- Learning progress
- Assessment or activity information, where applicable
- Course completion information
- Communication relating to the course
This information may be used to provide, administer and improve our educational services.
9. E-Books and Digital Products
When you purchase an e-book or other digital product from ESSA Edutech, we may collect information necessary to:
- Process your order
- Confirm payment
- Provide access to the purchased product
- Deliver the download
- Maintain purchase records
- Provide customer support
Digital products may also contain technical protections or access controls designed to help prevent unauthorized distribution, where applicable.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements and complying with legal obligations.
The specific retention period may vary depending on the type of information and the purpose for which it is processed.
11. Data Security
We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.
These measures may include appropriate technical, administrative and organizational safeguards.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
12. Your Rights and Choices
Subject to applicable law, you may have rights relating to your personal data, including the ability to:
- Request information about personal data held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Raise a concern or complaint regarding the processing of your personal information.
Requests may be submitted using the contact information provided below.
Certain rights may be subject to applicable legal requirements, exceptions or limitations.
13. Children’s Privacy
Our services may be used by learners of different age groups.
Where our services are intended for children or involve processing of children’s personal data, ESSA Edutech will take appropriate measures as required by applicable law.
Parents or lawful guardians may contact us if they have concerns regarding information relating to a child.
We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.
14. User Accounts and Passwords
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
You should not share your password with others.
If you believe that your account has been accessed without authorization, please contact us promptly.
15. Business and Legal Disclosures
We may retain or disclose personal information where reasonably necessary to:
- Comply with applicable laws or regulations.
- Respond to lawful requests from government authorities.
- Protect the rights, property or safety of ESSA Edutech, our users or others.
- Investigate fraud, security incidents or misuse.
- Enforce our Terms & Conditions and other applicable policies.
16. Changes to This Privacy Policy
ESSA Edutech may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.
When changes are made, the revised policy will be published on this page and the “Last Updated” date will be updated.
We encourage you to review this page periodically.
17. Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
ESSA Edutech Pvt. Ltd.
Email: Info@essaedutech.com
Phone / WhatsApp: 9090970602
Website: essaedutech.com
We will make reasonable efforts to review and respond to privacy-related requests within an appropriate period.
