Refund & Cancellation Policy
At ESSA Edutech Pvt. Ltd., we are committed to providing quality educational programs, learning resources and digital products. We encourage customers to review the course or product details carefully before making a purchase.
This Refund & Cancellation Policy explains the circumstances under which cancellations and refunds may be considered.
1. Course and Program Purchases
Once a course or learning program has been purchased and access to the course has been provided, the purchase is generally considered final.
However, if ESSA Edutech is unable to provide the purchased course or program due to a reason attributable to ESSA Edutech, the learner may request a refund.
Refund requests in such circumstances will be reviewed and processed after verification.
2. Live Classes and Scheduled Programs
For scheduled or live classes, learners are expected to check the course details, schedule, duration and other applicable information before enrolling.
If a learner is unable to attend a scheduled class due to personal reasons, change of plans, or other circumstances unrelated to ESSA Edutech, the course fee will generally not be refundable.
Where applicable, ESSA Edutech may, at its discretion, offer an alternative batch, rescheduling option or other suitable solution.
3. Digital Products and E-Books
Due to the nature of digital products, e-books and other downloadable digital products are generally non-refundable once the product has been delivered, downloaded or accessed.
Before purchasing a digital product, customers are advised to review the product description, format and other available information carefully.
If a purchased digital product is not delivered due to a technical issue attributable to ESSA Edutech, the customer should contact us so that we can investigate and provide an appropriate resolution.
4. Refund Requests
If you believe you are eligible for a refund under this policy, please contact ESSA Edutech through our official contact details or contact form.
Please provide:
- Full Name
- Registered Email Address
- Phone Number
- Order/Transaction ID
- Name of the Course or Product
- Reason for the refund request
- Relevant supporting information, if applicable
Refund requests should preferably be submitted within 7 days of the issue giving rise to the request.
Submission of a refund request does not automatically guarantee approval. Each request will be reviewed based on the circumstances and the applicable terms of the purchased product or service.
5. Refund Processing
Where a refund is approved, ESSA Edutech will initiate the refund through the applicable payment method or payment gateway.
The time taken for the amount to appear in the customer’s bank account, card or other payment method may depend on the payment gateway, bank or financial institution.
Any applicable transaction, payment gateway or third-party charges may be deducted where permitted and applicable.
6. Non-Refundable Situations
Refunds may generally not be provided in situations including, but not limited to:
- Change of mind after purchase
- Failure to attend a scheduled class without prior communication
- Failure to complete a course
- Lack of participation or engagement by the learner
- Personal scheduling conflicts
- Inability to attend due to personal circumstances
- Downloaded or accessed digital products/e-books
- Failure to meet personal expectations where the purchased service has been delivered as described
- Violation of course or website terms and conditions
7. Duplicate or Incorrect Payments
If a customer has accidentally made a duplicate payment for the same course or product, the customer should contact us as soon as possible with the relevant transaction details.
After verification, the duplicate payment may be considered for refund.
8. Service or Technical Issues
If a learner experiences a technical problem that prevents access to a purchased course or digital product, the learner should contact ESSA Edutech promptly.
We will make reasonable efforts to resolve verified technical or access issues before considering a refund.
9. Force Majeure
ESSA Edutech shall not be responsible for delays, interruptions or inability to provide services caused by circumstances beyond its reasonable control, including natural disasters, government actions, internet or telecommunications failures, technical infrastructure failures, strikes, pandemics, war, civil disturbances or other unforeseen events.
Where such circumstances affect a scheduled program, ESSA Edutech may, where reasonably possible, reschedule, extend access or provide an alternative arrangement.
10. Policy Changes
ESSA Edutech Pvt. Ltd. reserves the right to modify or update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices or applicable requirements.
The updated policy will be published on this website with the revised date.
11. Contact Us
For questions regarding cancellations or refunds, please contact:
ESSA Edutech Pvt. Ltd.
Mail: info@essaedutech.com
Website: essaedutech.com
You may also submit your request through our Contact Us page.
